We wish we could say yes. Truly.

But because everything at Haus of Wrap is printed just for
you, your order goes straight into production the moment you check out. That
means we’re unable to cancel or make changes once it’s placed.

Before clicking “complete order,” take one last look at your
size, finish, personalization, and shipping details. That quick double-check
makes all the difference.

If you catch a mistake quickly, email us right away at contact@hausofwrap.com and we’ll absolutely try to catch it before production moves forward.

We can’t promise changes once printing begins — but we will always try.

Yes! Planning a wedding? Corporate event? Big birthday moment? We love it.

We do offer discounted pricing for bulk orders. Just email us your design choice, quantity, and timeline, and we’ll send over details.

We handle wholesale inquiries on a case-by-case basis. If you’re interested, send us an email with your business info and we’ll talk.

Because everything is printed on demand:

• During non-peak seasons, most orders ship same day or next business day.

• During peak holiday seasons (Christmas, weddings, major gifting moments),
processing can take 3–7 business days due to higher demand and postal volume.

If your date matters (and we know it does), we always recommend ordering early.

Yes, we do! We ship both within the U.S. and internationally.

If you’re ordering from outside the U.S., your country may charge customs duties, VAT, or import fees. Those are determined by your local government and are the customer’s responsibility.

International delivery timelines can vary depending on customs processing.

We move quickly — but once your package leaves our hands, it’s in the care of the shipping carrier.

We can’t guarantee exact delivery dates, especially during busy seasons. If something is time-sensitive, we suggest giving yourself a little cushion.

Once shipped, your package is managed by the carrier.

If tracking shows a delay or issue:

1. Contact the carrier directly using your tracking number.
2. If you need help navigating that, email us and we’ll guide you.

Shipping fees are non-refundable.

We rely on the address entered at checkout. If a package is returned due to incorrect information, additional shipping fees may apply to resend it.

Because every product is printed specifically for you, we do not accept returns.

We can’t restock custom-printed paper once it’s made.

We don’t offer refunds for:

• Change of mind

• Incorrect size selection

• Ordering mistakes

• Shipping delays

However — if something arrives damaged or printed incorrectly, we absolutely want to fix it.

Email us within 48 hours of delivery at
contact@hausofwrap.com with:

• Clear photos of the product

• Photos of the packaging

• A description of what happened

If it’s on us, we’ll make it right.

Shipping fees are non-refundable.

Claims submitted after 48 hours of confirmed delivery may not be eligible for review.

We may issue a replacement for:

• Production defects

• Printing errors

Photo evidence is required so we can properly review the
issue.

• 30” x 36”

• 30” x 72”

• 30” x 180”

All size options are listed clearly on each product page.

• Glossy

• Matte

Both are premium finishes — it just depends on the look you
prefer.

Yes — and we’re proud of it.

Most of our wrapping paper is printed on 90 GSM stock, with select designs printed on 95 GSM stock. That means it’s thicker than standard retail wrapping paper.

It resists tearing, folds beautifully, and feels substantial in your hands.

We want that “oh this feels nice” moment when you wrap.

Not yet — but it’s on our future wish list.

As Haus of Wrap grows, we plan to expand into additional luxury finishes.

We use heavyweight, professional card stock so your message feels as beautiful as it looks.

Depending on your selected finish, options include:

• Coated (Both Sides): 270.8 GSM

• Coated (One Side): 310 GSM

• Uncoated: 311.42 GSM

• White Matte: 270.8 GSM

Each option delivers durability, clean printing, and that luxury feel in hand.

For any greeting card that requires a photo, you must email your high-resolution image immediately after placing your order.

Please send:

• Your order number

• Your photo file

• Any placement instructions (if needed)

Email everything to contact@hausofwrap.com.

This is the only way we can properly match your
image to your order and move it into production.

For best results:

• Send high-resolution images

• Make sure the photo is clear and well-lit

• Avoid screenshots or compressed social media downloads

The better the photo, the better the final
print.

Production cannot begin until we receive your image.

If we don’t receive it, your order will be delayed — so send it right away and we’ll get started.

We may make basic cropping or sizing adjustments to fit the layout.

We do not provide extensive retouching unless specifically stated on the product page.

We do our very best to display colors accurately.

That said, screens vary — brightness, calibration, and resolution can cause slight differences.

We promise that every wrapping paper and greeting card is printed to meet our luxury quality standards.

Some designs are customizable — and if they are, it will clearly say so on the product page.

Possibly! Email us your idea, quantity, and timeline. We review custom requests case by case.

Yes, we can accommodate logo-based designs for bulk or corporate orders. Email us and we’ll talk details.

Some designs are created in-house, while others are carefully curated from independent designers whose aesthetic aligns with the Haus vision.

Everything is chosen intentionally.

Yes.

Haus of Wrap is growing into a full gifting experience. As we expand, you can expect elevated finishing details and thoughtfully curated additions to complement our premium paper collections.